Is IT Support Better Value With A Fixed Monthly Price?
Posted in General on 09/03/2010 12:00 am by AMAUserBudgeting for IT support is made much easier if you have an reasonable idea of your forward costs. However, there’s no way of knowing when your IT hardware will break down. Can you guarantee that your equipment and your operating systems will continue giving you 100% uptime?
Nobody can, and that uncertainty is why IT support can be a nightmare to budget for. Most IT support contracts are of the “break-fix” type: if something goes wrong, you foot the cost.
However, some IT support companies now offer fixed price IT support, which offers a route out of that difficulty.
Here are the four good reasons for arranging your business IT support at a fixed price:
Straightforward budgeting
When IT issues arise, you won’t need to do any tricky sums before you ring your IT support company for help. It’s a simple decision to call on your computer engineers when you know that the price you’ll pay is the same regardless of how difficult your IT problem.
Same service for all
You don’t have to wonder whether the richer company across the park is receiving more responsive IT support than you. Fixed price support reassures you of a uniform level of dedication from your IT technicians on call.
No surprises
No matter how much support you need, the bean counters can rest assured that they won’t receive future bills and get a shock. The ‘no worries’ aspect of fixed-price IT support is the secret to its boardroom appeal.
All equipment is supported
It’s no surprise that most IT support companies charge separately for any ancillary items causing the problem: printers, network switches and so on. Instead, with fixed price support you will always know what IT equipment and software is covered, usually including ancillary items as well.
Tracking down good IT support
There are many companies offering IT support, but very few willing to give you a fixed price. But if you want the certainty of planning your business finances with no dramatic costs on the horizon, you’ll find fixed price IT support Bristol takes a lot of the gamble out of computing.